30-DAY MONEY-BACK GUARANTEE
We hope you feel truly happy with your order. If something is not quite right, you can return it within 30 days for a full refund. Simple, reassuring, and made to give you peace of mind when shopping with us.
FAQs
Yes, we offer complimentary tracked delivery on every order.
Once your order has been dispatched, you will receive tracking details by email so you can follow your delivery.
Yes, you may request a return within 30 days of receiving your order.
Items must be unused, unworn, unwashed, undamaged, and returned in their original condition with tags, labels, accessories, and packaging where possible.
To request a return, please contact us at support@elodieparis.com with your order number and the item you would like to return.
Please do not send any item back before receiving return instructions from our customer support team.
Once your order has been dispatched, you will receive a shipping confirmation email with your tracking details.
You can also track your order through our Track Your Order page using your order information.
Tracking updates may take 24–72 hours to appear after dispatch.
Each product includes a size guide to help you choose the best fit.
We recommend checking the size guide carefully before placing your order. If you are between sizes, we usually recommend choosing the larger size for a more comfortable fit.
If you need help choosing the right size, you can contact us at support@elodieparis.com.
We accept the secure payment methods shown at checkout.
Depending on your location and device, these may include Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay, Klarna, and other available payment options.
The final available payment methods will always be shown at checkout before you complete your order.
Yes. All payments are processed securely through trusted third-party payment providers.
Our website uses secure encrypted checkout technology, and we do not store full credit card, debit card, or bank account details on our own servers.
Orders are usually processed within 1–3 business days.
After dispatch, estimated delivery time is usually 6–10 business days for customers in the United Kingdom.
The total estimated delivery time from order placement is usually 7–13 business days.
Once your order has been dispatched, you will receive tracking details by email.
If you have any questions about your order, sizing, shipping, returns, or our products, you can contact us by email.
Email:
support@elodieparis.com
You can contact us 24/7 by email, and we aim to respond within 24 hours, 7 days a week.
FREE SHIPPING
Complimentary tracked delivery across the UK with Royal Mail.
30-DAY RETURNS
Not quite the right fit? Return your order within 30 days for complete peace of mind.
PERSONAL CARE
Our team is here to help with sizing, orders, and questions whenever you need us.